Disappearing Citrix Policies?

Ever have your Citrix policies disappear for some unknown reason? You may need to update your Citrix policy engine. 

Symptom:

• Your Citrix Policies disappeared – shortly followed by lots of cursing.

Issue:

• During times of high memory consumption the policy engine can truncate Citrix policies thus leaving your environment without them.

Impact:

• Any XenApp 6.5/XenDesktop 5.5/6 Farm. Both AppCenter/Studio IMA and Microsoft Active Directory based policies will be deleted.

Resolution:

• Install http://support.citrix.com/article/CTX140488 on ALL workstations used to manage Citrix policies. This is a Limited Release Hotfix, but given the nature of the issue it resolves, I recommend pre-emptive installation when appropriate. Recovery of lost policies is not part of this release – that requires either a manual backup from before they were lost and subsequent restoration; or in the case of IMA policies a backup of the DB from which one may restore settings.